---
title: "Tickets: Record Creation"
description: Learn how to create a Ticket and submit it.
---

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# Tickets: Record Creation

## Learn how to create a Ticket and submit it.

These articles serve as a comprehensive guide and quick reference for navigating HubSpot. If you're looking for articles tailored to your specific role, check out the Categories available on the Knowledge Base home page.

#### Create a new ticket from the tickets index page

- In your HubSpot account, navigate to **CRM** \> **Tickets**.
- In the upper right corner, click **Create ticket**. It will open a window at the right hand side.  
  ![](https://knowledgebase.apcoholdings.com/hs-fs/hubfs/image-png-Jun-13-2024-12-09-46-4461-PM.png?width=1363&height=491&name=image-png-Jun-13-2024-12-09-46-4461-PM.png)
- In the right panel, enter your ticket details. If you want to customize which Properties appear here, click **Edit this form** at the top. The following fields are required by default:  
    - **Ticket name:** Provide a description for this ticket.
    - **Pipeline:** Assign this ticket to a [specific ticket pipeline](https://knowledge.hubspot.com/object-settings/customize-ticket-pipelines-and-statuses?hubs_content=knowledge.hubspot.com/records/create-tickets&hubs_content-cta=specific%20ticket%20pipeline) you've created.
    - **Ticket status:** Choose a specific [ticket stage](https://knowledge.hubspot.com/object-settings/customize-ticket-pipelines-and-statuses?hubs_content=knowledge.hubspot.com/records/create-tickets&hubs_content-cta=ticket%20stage) from the pipeline you've selected.

- To associate a company or contacts with the ticket, click the **Company** and **Contact** dropdown menus, then search for the company or contacts.

![](https://knowledgebase.apcoholdings.com/hs-fs/hubfs/image-png-Jun-13-2024-09-17-21-2130-AM.png?width=688&height=369&name=image-png-Jun-13-2024-09-17-21-2130-AM.png)

#### Create a ticket from a record

If you wish to create a ticket associated with a specific record, follow these steps:

- Within the right panel of the record, locate the "**Tickets**" section and click on "**+ Add**" link to proceed.

![](https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Service/Tickets/add-tickets-from-contact.png?t=1586926443525&width=453&height=129&name=add-tickets-from-contact.png)

- To create a new ticket: 
    - Enter the **details** for your new ticket in the *Create a new ticket* tab. By default, the ticket will be associated to the contact or company record.
    - Once you're done, click **Create**. A new ticket will be created.

 

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